Shipping & Returns

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SHIPPING
There are two different delivery systems within the www.johnnyoneye.com site, these are;

1) Physical Shipping. Merchandise is shipped to your location from our facility either via Royal Mail Parcel Post, or for packages heavier than 20kg (2kg outside of the U.K.) via Parcelforce.
Please note that merchandise should not take more than 5 working days, from date of despatch, to arrive to addresses within the U.K. But customers using International shipping should allow up to 14 working days, from date of despatch, for delivery of their orders.

2) Downloadable material is made available for you to collect immediatly after payment confirmation is received by the site. This content can then be downloaded via the downloading screen which is displayed to you at the payment confirmation stage.

In all circumstances, we endeavour to deliver your merchandise in good condition and in good time. If you have any problems with any form of delivery, please go to the 'contact us' page and let us know immediatly.


RETURNS
Returns are accepted under certain conditions;

1) Firstly, please contact us before returning your merchandise. We may be able to help before you need to return merchandise.

2) Once return of merchandise has been agreed, please return the merchandise in its original packaging to the addtress that we will provide. Please also include copies of any purchase and despatch emails that we will have sent you. This will speed up the process.

3) Merchandise with manufacturing faults can be replaced or a refund given. Unwanted merchandise must be returned in its original, unopened wrapping and can only be replaced and not refunded if it has been worn. Faulty merchandise must be examined prior to a decision for a refund, as this only covers faults in the manufacturing or delivery process.

4) Refunds are not availble for C.D. products. These can be returned to us for a replacement copy.

5) Downloads cannot be returned for refund or replacement under any circumstances.

6) We will endeavour to complete this process as speedily as possible.

This policy does not in any way affect your statuatory rights, and we endeavour towards your satisfaction. Please contact us if you have any concerns or queries. We will always be happy to help.

Johnny's warehouse minions.

Last modified: 20 January 2017.

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